Refund Policy

​

1. Eligibility for Refunds

• Refunds are only available for prepaid classes that have not been attended.

• Refund requests must be made within 14 days of purchase.

• Classes that have already been attended or partially used subscription plans are not eligible for refunds.

​

2. How to Request a Refund

• Submit a refund request via email to [your contact email].

• Include your name, payment details, and the reason for your request.

• Refund requests will be processed within 7-10 business days.

​

3. Partial Refunds

• If a student has attended only a portion of their subscription plan, a prorated refund may be granted at Zehtu’s discretion.

• Refunds will be issued using the original payment method.

​

4. Cancellations & Rescheduling

• If a class is canceled by Zehtu, students will receive a full refund or the option to reschedule.

• Students must provide at least 24 hours’ notice to reschedule a class. Late cancellations may not be eligible for refunds.

​

5. Non-Refundable Items

• Digital materials, downloadable content, or one-time registration fees are non-refundable.

• Technical issues on the student's end (e.g., internet problems) do not qualify for refunds.

​

For any refund inquiries, please contact us at info@z2htutoring.com